Mother’ Milkbank Pty Ltd (MMB) Terms and Conditions


Acceptance of our Terms and Conditions


By accessing our website and purchasing our products (other than mothers’ milk products), you agree to accept these terms and conditions (“Terms”). We reserve the right to change these Terms and your continued use of our website is deemed acceptance of those changes. It is your responsibility to check these Terms from time to time.


For assistance, please contact


Our products (other than mothers’ milk products)


Prices of our products are quoted in Australian dollars and are inclusive of Australian Goods and Service Tax (“GST”) where applicable. The prices do not include costs of delivery, which will be displayed at the time you purchase the product.


We will attempt to ensure that all prices displayed on our website are accurate. However, to the extent permitted by law, we do not warrant that the product descriptions or prices are accurate, complete, reliable, current or error free. If an error is discovered, we will at our discretion, either:


discount the item you ordered to the amount of the advertised price if the amount advertised was lower than the amount charged; or refund any monies paid for your order in accordance with our returns process below.


Stock availability


As we are a charity, we may not have the volume of stock available for everyone. There may be occasions where our website advertises a product that is out of stock. Where we cannot fulfil your order, you will be advised by telephone, email or by the method of contact provided by you in the order process.


We will endeavour to either dispatch your order as soon as new stock arrives or if we cannot obtain the stock, refund monies paid by you.




We can only accept donations that are AU$2.00 or above. You will receive a receipt for all donations to us of AU$2.00 or above. These donations may also be tax deductible.


Placing of orders


By placing an order with us, you are offering to enter into an agreement with us. We will issue an order confirmation once we have received payment in full from you. Our order confirmation can be taken as an acceptance of your offer.



We will endeavour to dispatch all orders as soon as we can.


Details of delivery costs will be displayed at the time you purchase the products. Please ensure you have included in your order a delivery address and contact details for delivery during business hours.


Cancellation of orders by us


We reserve the right to not provide you with the products at our discretion and at any time. If we do cancel an order for which you have paid in full, we will refund your money unless the cancellation arose from your Default.



  1. your delivery address details are not accurate; or

  2. we have not received your payment in full.

Cancellation of orders by you


We do not offer a refund or return if you change your mind. If you have placed an order but wish to cancel the order, you must contact us immediately. If we have already received payment in full by you or we have sent you an order confirmation, cancellation of an order is at our discretion, subject to your statutory rights (see ‘Returns, exchanges and refunds’ below).


Intellectual Property


All content on this website including information, photographs, artwork, names, logos and trade marks are the property of MMB or used by MMB under licences from third parties. Apart from any use permitted under the Copyright Act 1968, you may only use the content of this website solely for the purposes of browsing the website, communicating with us and for acquiring the products.




We respect your privacy. All personal information you provide to us will be kept secure and will only be used in accordance with our privacy policy. You can access our privacy policy.


Third party links


Our website may contain links to third party websites. We do not have control over the content of those websites and links to those websites should not be taken as endorsement of those sites.


Other terms and conditions


From time to time we may conduct fundraisers or other activities (such as raffles) and when we do, there may be additional terms and conditions that apply to those specific activities. Please always check the web-pages that contain information about those activities for any additional terms and conditions.


Returns, exchanges and refunds




All of our delivery time frames are estimates only. We will work with Australia Post to ensure that we do our best to deliver within our estimated time frames.




If you do not receive the product that you ordered, we will at our discretion, either:


  1. replace the product at no cost to you; or

  2. provide you with a full refund.

You must within 30 days of receiving the product contact us and provide us with your order confirmation number. We will send you a prepaid envelope for resending the product back to us and we will deliver the ordered product to you or provide you with a refund.




We do not offer a refund or return if you change your mind after you have received the product and the product is not damaged or faulty.

Please contact us if you have any concerns about the products.


Limitation of Liability


Nothing in this these Terms operates to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law (set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other statute where to do so would:


  1. contravene that statute; or

  2. cause any term of this agreement to be void,
    (“Non-excludable Obligations”).


Except in relation to Non-excludable Obligations, all implied conditions, warranties, guarantees, rights, remedies, liabilities or other terms are expressly excluded.


MMB’s liability to you arising directly or indirectly in connection with the supply of the products or your use of the products (including loss or damage arising from MMB’s negligence) is:


  1. except in relation to Non-excludable Obligations, limited to the price of the goods supplied; and

  2. in relation to Non-excludable Obligations, limited to the remedies available under the Australian Consumer Law or other applicable statute.


Applicable law


These Terms are governed by the laws of Queensland, Australia. You agree to submit the non-exclusive jurisdiction of the courts of Queensland.


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